Complaints Procedure
Stage 1
If a parent has a complaint or a concern then they should start by requesting to speak with either our Head of Services or Centre Manager. The best time to initially speak with either manager about your complaint is when collecting your child from the centre. Whilst this is not the most appropriate time to have a private discussion, it gives parents an opportunity to raise any concerns briefly and then to arrange a suitable meeting date and time to discuss further, if necessary.
Stage 2
If this approach is not appropriate and the concern is about the staff member who is the Head of Education or Centre Manager, or the meeting fails to resolve the concern, the parent should then arrange to meet with a Senior Member of the Management Team, this person would usually be the other manager not involved with the meeting.
Stage 3
If this fails to resolve the concern or complaint, then it should be escalated with the Project Manager.
Parents can make an appointment via the office anytime. When the request for an appointment is made, the reception staff at the office will ask for some background information to allow the Project Manager to prepare for the meeting to ensure a successful outcome wherever possible.
Throughout the above stages, all members of staff with whom the concern has been discussed will keep a brief written record of any conversation or meetings with parents relating to specific concerns, so these can be referred to, if the need arises.
Stage 4 – Official Complaints Procedure – Informal Stage
If at the end of this process, the parent feels that the concern has still not been resolved to their satisfaction, they should consult the centre’s official Complaints Procedure (available from the office) and follow the steps outlined in the Informal Stage.
Learning Clubhouse is a Multi Award Winning Unique Out Of School Learning Club and Ofsted Registered Childcare Centre, located in the renowned Carlisle Business Centre in Manningham, Bradford. Established since 2012, with the key aim to revolutionise the services available to young children aged between 5-15. Learning Clubhouse are recognised with prestigious awards nationally and locally for their support to parents and the broader community.
We have expanded our reach across three sites in Bradford and are on the cusp of opening a new location by the end of Summer 2024 in Harehills, Leeds.
Working closely with nurseries, schools, and educational institutions, we are transforming out-of-school services, learning, and education in Bradford. Our wide range of services offers parents a one-stop solution for childcare, holiday clubs, and Educational learning. We uniquely merge extra-curricular and religious education in a highly effective way. Our team, comprising the most experienced and passionate childcare staff, madrassah staff, and qualified teachers, has developed an educational curriculum that ensures your child reaches their full potential. Our warm, welcoming, and nurturing environment is supported by a dedicated team with many years of experience in both caring for and educating children to the highest standard.
We aim to nurture the next generation of young adults with a spirit of exploration, encouraging them to continually seek and achieve their fullest potential in areas they are passionate about and enjoy. We believe every child has an explorer within them, and our goal is to help that spirit thrive. This includes providing tailored childcare rooms, and support for children with special needs, and we are committed to working closely with parents to find the best solutions for their child.
Just as every child has the right to quality in-school education, they also deserve similar support and resources in a comfortable out-of-school setting that complements their educational learning. While caring for your child, we strive to support their educational growth using effective teaching methods worldwide.
Learning Clubhouse offers a fresh approach to out-of-school learning, where we ensure that no child views their studies as a chore but rather as an engaging and enjoyable experience they look forward to.
Our Services
Breakfast club
Childcare
Homework Support
School holiday Club & Activities
School Pickups
Raising Standards
We have established clear and achievable goals for both learning and character development. By working together, parents, children, and staff create an environment where a love of learning is nurtured. We encourage and support this growth through positive reinforcement, using rewards to celebrate effort and good behavior, ensuring that every child feels valued and motivated.
Parental Commitment
We ask that all parents who choose our centre for their children commit to working together with us. By reinforcing what we teach at the centre in the home environment, parents can help ensure their child's success and create a strong partnership that supports their growth and development.
Emphasis on Achievement
We closely track each child’s progress, celebrating their achievements and encouraging healthy competition. Our aim is to inspire every child to reach their full potential, preparing them for the real world and helping them thrive socially, educationally, and in all aspects of life.
Mission
To provide all our children with education and character-building skills, so they grow up to be well rounded confident individuals ready to positively contribute to a forever changing society and succeed as the next generation of leaders in their communities.
Vision
Our vision is:
- Firstly, continue to establish a record for success with our first Learning Clubhouse project here in Manningham, Bradford.
- Secondly, to form distinguished Learning Clubhouse Centres across the country specifically targeting deprived communities.
- Thirdly, to help every child in Britain to achieve their maximum learning potential in a warm, welcoming and nurturing environment through a Learning Clubhouse Centre.
Aims
Learning Clubhouse Centre Aims:
- Cherish Every Child and Family: Recognise and appreciate the unique qualities of each child and their family.
- Inspire Through Interests: Engage and motivate children by recognising their interests and setting high expectations for excellent results.
- Collaborate with Families and Agencies: Work closely with families and other agencies to provide the best possible start for children.
- Ensure Inclusivity: Promote inclusive practices to guarantee equality and respect for all children.
- Create a Nurturing Environment: Provide a warm, secure, and welcoming space for every child.
- Build Character and Values: Develop children’s character and instil positive values to help them grow into responsible individuals.
- Enhance Achievement: Offer outstanding after-school programmes that elevate students’ educational performance.
- To engage and inspire all children through valuing their interests and setting high expectations to achieve excellent results.
- Cultivate a Love for Learning: Foster a passion for learning through engaging and interactive teaching methods.
- Offer a Balanced Curriculum: Provide a diverse and well-structured curriculum that supports all aspects of a child’s development.
- Promote Lifelong Learning: Encourage a culture of lifelong learning for all children.
- Continuously Improve: Regularly monitor and evaluate our services to ensure continuous improvement.
- Develop our students’ character and instil good British values.
Senior Management Team
Brooklyn Simmons
Instructors
Leslie Alexander
Instructors
Ronald Richards
Instructors
Kristin Watson
Instructors
Register Your Child Now!
- Breakfast Club
- Childcare
- Homework Support
- School Holiday Club & Activities
- School Pickups
Learn To Play, Converse With Confidence
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Sport Program
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Easy To Learn
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Ronald Richards
Co, Founder
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Teacher Training And Progress
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What clients say
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Ronald Richards
Co, Founder
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Ronald Richards
Co, Founder
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Ronald Richards
Co, Founder
